over 200,000 downloads

Episode 31: Cultivating a Positive Workplace

Episode 31: Cultivating a Positive Workplace

WITH MAUREEN WERRBACH

00:00
00:00
  • Episode 31: Cultivating a Positive Workplace 00:00

Share

Share on facebook
Share on twitter
Share on linkedin

Episode 31 | Cultivating a Positive Workplace

In this episode, we’re going to cover cultivating a positive workplace both with your independent contractors and your own employees.

I have four tips for you, for creating a positive working environment for your Independent Contractors.

This will help maintain long-term relationships with ICs rather than having a revolving door where people are coming and going.

  1. Have clear systems in place. Less mess = a better experience. When it comes to things like when notes are due, or how payments work, there should be clear systems in place that both parties understand. Knowing what is expected of you and what is expected of them from the beginning will help in creating an experience that is good for all parties involved.
  2. Provide autonomy and space. Talk to an attorney about what you can and cannot dictate to your independent contractors. Have everything that you do and do not want in your practice outlined; then let your ICs practice autonomously.
  3. Create a peaceful environment for them to do their work. Printers should function, lights should be working, working spaces should be clean, etc. The space they are offered should be what they need to do their work.
  4. Model healthy boundaries and communication. Start conversations in a respectful and positive way. Communication shouldn’t create defensiveness or animosity. Set the boundaries and communicate in a way you would like communication to be reciprocated.

For employees:

  1. Again, have clear systems in place. More systems will be in place than with ICs. Make sure you have a workplace flow. From intake, to scheduling, to notes, to client payments, to insurance payments, to no-show policies, etc.  all employees should be doing the same thing.
  2. Make sure you have quality time with each of your therapists. I have set up a structure with a lot of free time where people can come into my office. I also come in early and leave a little later to pop into anyone who’s door is open to check in with them. Make sure to have this quality time at least once a month. This can help with professional growth, answer any questions, etc.
    • Give them space to spread their wings. Clinicians who can figure out who they are clinically and practice that way will be happier. Then their clients will be happier, and it will be a trickle-down effect in creating a positive workplace environment.
  3. Recognize wins and accomplishments. Whether it’s a certificate or an additional license, things, like sending an email or having everyone sign a card, will help create cohesiveness and bring people together. Celebrate things like birthdays and work anniversaries.
  4. Model healthy boundaries and communication. Be clear on your needs as a group practice owner so your employees can be successful in doing what they have to do. Ask them for feedback on how you’re doing in a way that makes them feel safe in giving it to you. If you’re the one who opens the door, the likelihood is that they will give you feedback in a positive and constructive way.
  5. Provide quality supervision. For employees to feel invested in the practice, supervision is essential. Knowing they have a point person (whether it’s you or an office supervisor) to go to lets them know that you care that they process things that happen. It’s also a place to talk about professional growth, growing in a niche, etc.

Uriah Guilford and his team at The Productive Therapist provide the admin support that you need to grow your practice and also have a life! Your dedicated assistant can help with phone support – return calls and emails promptly, intake coordination, content & email marketing, EHR setup & management, social media & much more. And what’s great, is that Uriah knows what group practice owners need because he’s a group practice owner too! Mention TGPE and get 2 hours of free training time with your assistant!

Transcript:

Maureen Werrbach

Thanks For Listening

Thanks for listening to the group practice exchange podcast. Like what you heard? Give us five stars on whatever platform you’re listening from. Need extra suppor? Join The Exchange, a membership community just for group practice owners with monthly office hours, live webinars, and a library of trainings ready for you to dive into visit www dot members dot the group practice exchange dot com forward slash exchange. See you next week.

Resources

Here are the resources and guides we recommend based on this episode

Crown Creatives Virtual Services, owned by sister duo Emily & Stephanie, is a team of virtual assistants focused on providing you creative support & giving you back time to focus on the big picture of your business. Crown Creatives offers content creation, blog management, social media management, ecourse creation & support, as well as a long list of smaller services. With custom packages to fit your needs, they’re focused on providing you the best creative & virtual support so you can get back to doing what you love.

Mention my name or TGPE and get one hour deducted from the cost of your first month’s package. 

* I am an affiliate for some of the businesses I recommend. These are companies that I use in my own group practice, and make recommendations based off of my experience with them. When you use some of these companies through my links, I receive compensation, which helps me continue to offer great free information on my podcast, blog, Facebook group, and website.

Related Episodes

33 MINS

Episode 135 | COVID HIPAA Considerations with Person Centered Tech

48 MIN

Episode 51 | Using Radical Candor to Become a Better Leader

11.5 MIN

Episode 42: Why is a Brand Important?

17 MIN

Episode 74 | Onboarding + The First 90 Days of Employment

39 MIN

Episode 11 | Group Practice Paperwork | The Group Practice Exchange

34 MIN

Episode 18 | Technology Considerations in Group Practice

Meet your host

Maureen

Maureen Werrbach is a psychotherapist, group practice owner and group practice coach. Learn more about her coaching services here:

About

The show

The podcast is structured so that you get practice building tips in small doses, where an episode can be listened to (and a group practice building lesson can be learned) in a single car ride.

Episodes are structured into categories: coaching sessions where I coach a group practice owner on a specific topic, tips of the day by yours truly, real talk where you get to be a fly on the wall while an established group practice owner and I talk about the highs and lows of ownership, and trainings done by experts in the field.

Don’t miss an episode! Download The Group Practice Exchange Podcast on iTunes, Stitcher or Google Play and don’t forget to subscribe and rate TGPE

* The content of this post is intended to serve as general advice and information. It is not to be taken as legal advice and may not account for all rules and regulations in every jurisdiction. For legal advice, please contact an attorney.

Copyright © 2015 - 2021

Subscribe To The Podcast

On your favorite player